Attention to patients and their families, efficiency of the services offered and effectiveness of the proposed treatments .
They are the fulcrum of the Quality Management System of the Ca' Zampa Group which has obtained the UNI EN ISO 9001 Group Certification and the ANMVI Good Veterinary Practices Manual.
Two important certificates recognizing the transparency and quality with which all Ca' Zampa veterinary clinics operate, in line with operating procedures and instructions in line with the European Standards of ISO 9001 and Good Veterinary Practices.
The network of Ca' Zampa veterinary structures is currently made up of 16 clinics distributed throughout the country, from Milan, Cremona, Como, Bergamo, Genoa, Bologna, Rome, Latina and Udine, and is at the center of an important growth project which sees the implementation of a few dozen structures within the next 12 months.
“ We are proud to have obtained these two important certifications and to have embarked on this path together with Anmvi and CSQA – says Giovanna Salza, CEO of Ca' Zampa -. Being equipped with a certified quality system will guarantee an excellent and safe service for our patients and customers as well as optimal working conditions for all the Group's professionals . Ca' Zampa has always set out to offer an innovative and high-quality service, as a response to the ever-increasing expectations of pet owners in Italy."
CSQA has always pursued excellence in carrying out Checks and Inspections to guarantee the consumer quality services, with a view to better satisfaction with the services and services provided.
"We are pleased" - declares Massimo Dutto, Head of Life Sciences Sanità e Salute of CSQA - "to objectively certify the quality provided by Ca' Zampa, the first corporate to be certified on these schemes".
ANMVI, Good Veterinary Practices for Ca' Zampa