The Foundation " Opera Santi Medici Cosma e Damiano - Bitonto Onlus " has obtained the ISO 9001 certification from CSQA for various services of excellence, on the eve of its 30 years of foundation.
The renewal of the ISO 9001 Quality certification seals a training course in the field and the management of standardized procedures, representing a recognition of the safety and quality of the social, health and welfare services that engages the entire organization, with its three operating units.
Today, the Foundation organizes and manages diversified services:
- Hospice Palliative Care Center and a home care service for the terminally ill "Aurelio Marena";
- Accommodation community for AIDS patients "Raggio di Sole"
- Therapeutic community for pathological addictions "Lorusso Cipparoli"
- Housing community for temporary reception "Xenia";
- Emergency Social Intervention through canteen, cloakroom, laundry and personal hygiene services
for those who are in conditions of urgent need; - Sportello Sociale - Listening center to cater for the undeferrable needs posed by the problems afflicting the marginalized;
- Centers of social, educational, cultural and sporting initiatives for children and young people at risk "father Pino
Puglisi”; - Center for studies , documentation and research for planning and social innovation activities;
- Orientation and job placement activities;
- Anti-violence center and center for families
The certification project stems from the Foundation's desire for an objective validation by a third-party body through the international ISO 9001 certification, carried out by CSQA, so that the processes are kept under control, the procedures are standardized and continuous improvement is always implemented, fully satisfying the needs of users and their families who receive services adequate to their needs from all social-health and welfare structures.
"This morning we received the ISO 9001 Quality Certificate from the CSQA Certifying Body " - declares Giovanni Vacca - general manager of the Opera Santi Medici Cosma e Damiano Foundation - Bitonto - ONLUS. "It is a confirmation of a path that has seen our services compete against growth and improvement objectives. "Organizing Hope " therefore means doing it not only with professionalism but also trying to "Do good well". This is our mission and we want to commit ourselves so that we can always improve. Thanks to our managers and our operators who have made possible this important recognition which does not want to obey any formality requirement but to be a tool to evaluate our treatment paths."
“The Opera Santi Medici foundation is a point of excellence for the whole of Southern Italy, the project denotes strong attention to the needs of citizens and a full awareness that the treatment process must be done well. Hospice for Palliative Care for the terminally ill, Community Accommodation and related services are a place of hope. The audits conducted have measured a healthy reality oriented towards continuous improvement" declares Massimo Dutto, Life Sciences Manager of CSQA . "The decision to renew the ISO 9001 certification guarantees the comparability of the model and the results at an international level and offers the user and his family an organized process with a management system under control".