People with disabilities at the center of the certification process

The official delivery ceremony of the UNI EN ISO 9001: 2015 and UNI 11010: 2016 certificates was held this morning for the organization IL MELOGRANO srl of Vesime (AT), a RAF Community - Type B Flexible Assistance Residence, Residential Community for physically and mentally disabled users.

The certification concerned the design and provision of social welfare services in a residential regime for people with motor and cognitive disabilities.
The UNI 11010 objectively certifies the sensitivity and development of specific tools for disability.

In fact, this rule applies to social/educational/assistance/social-rehabilitative services , both residential and daytime, for recovery, maintenance in the family and social environment, integration and participation in social life with people with disabilities .

The heart of the standard aims to provide a model of welcome and then of hospitality, solid, well structured, organized, aimed at pursuing concrete and real objectives. All this to reassure a condition of serene daily trust, attainable through the serious and inflexible preparation that leads to meeting and acceptance.

With ISO 9001 , Il Melograno has been able to proceduralize a Quality Management System, with management of the Context, Risks and Opportunities and provision of a service kept under control, with the disabled user of its residential centers at the centre.